In cooperation with the Consumer Product Safety Commission ELMO USA Corp is announcing a recall of certain ELMO Visual Presenters (document cameras) manufactured and sold in the United States between 1993 and 2005. While no reports of any incidents have occurred in the U.S. there have been a few incidents reported in Japan.

The incidents involve heat build-up, smoking and in very rare instances fire in the upper light arm assembly of the units. These symptoms are due to the improper alignment of the fluorescent lamp pins. The affected models and serial numbers appear below. We urge that you immediately stop using your Visual Presenter until you have determined it is not a model / serial number involved in this recall.

ELMO USA Corp is setting up a toll free telephone number where you may call for more information on this recall: 1 (877) 275-3566. If your units are one of those you will receive instructions on how to return the unit to ELMO Factory Service for attention and remedial action if required. You will also receive an RMA number which must be displayed prominently on the outside of the shipping carton.

If a telephone call is not practical, you may contact ELMO via e-mail at recall@elmousa.com or by regular US mail at ELMO USA Corp. 1478 Old Country Road, Plainview, NY 11803, Att: Recall Dept.

There will be no cost to our clients for this recall. ELMO has made arrangements with the United Parcel Service (UPS) for the pick-up and return of your repaired unit.

We apologize for any inconvenience this may cause you but we have decided to take this action in an abundance of caution to avoid the extremely remote possibility of damage or injury to our loyal customers.

ELMO USA Corp.