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ELMO ANNOUNCES PRODUCT RECALL
In cooperation with the Consumer Product
Safety Commission ELMO USA Corp is
announcing a recall of certain ELMO Visual
Presenters (document cameras) manufactured
and sold in the United States between 1993
and 2005. While no reports of any incidents
have occurred in the U.S. there have been a
few incidents reported in Japan.
The incidents involve heat build-up, smoking and
in very rare instances fire in the upper
light arm assembly of the units. These
symptoms are due to the improper alignment
of the fluorescent lamp pins. The affected
models and serial numbers appear below. We
urge that you immediately stop using your
Visual Presenter until you have determined
it is not a model / serial number involved
in this recall.
ELMO USA Corp is setting up a toll free
telephone number where you may call for more
information on this recall: 1 (877)
275-3566. If your units are one of those you
will receive instructions on how to return
the unit to ELMO Factory Service for
attention and remedial action if required.
You will also receive an RMA number which
must be displayed prominently on the outside
of the shipping carton.
If a telephone call is not practical, you
may contact ELMO via e-mail at recall@elmousa.com
or by regular US mail at ELMO USA Corp. 1478
Old Country Road, Plainview, NY 11803, Att:
Recall Dept.
There will be no cost to our clients for
this recall. ELMO has made arrangements with
the United Parcel Service (UPS) for the
pick-up and return of your repaired unit.
We apologize for any inconvenience this may
cause you but we have decided to take this
action in an abundance of caution to avoid
the extremely remote possibility of damage
or injury to our loyal customers.
ELMO USA Corp.
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